In accordance with 230 CMR 15.05(3): Cross Culture Communication Institute is licensed by the Commonwealth of Massachusetts Division of Occupational Licensure to offer all courses listed below. State of Massachusetts License
Medical, Legal, Workshops, High School
Please refer to the Student Handbook & Course Catalog for additional information.
Medical Courses
The Art of Medical Interpretation® Certificate
60-hour Certificate of Accomplishment Course
AMI OL Art of Medical Interpretation, Online Live
AMI WMA Art of Medical Interpretation, Woburn, MA
Prerequisites
Applicants must be at least 18 years of age, with a minimum of a HS diploma or equivalent (BA preferred), and must pass a mandatory language screening in English and the target foreign language(s) prior to acceptance into the program. Applicants must pass the language screening with a minimum of “Advanced Mid-Level” according to ACTFL standards.
Brief Description
Teaching healthcare interpreters since 1980 through a didactic approach that accommodates adult students learning styles while they apply soft and hard skills in the following areas:
· Interpreting Skills
· Memory Aids
· Ethics and Standards of Practice (IMIA and NCHIC)
· Emergency Room & Most Common Illnesses (Massachusetts Interpreter Emergency Law)
· Medical Terminology through the Samurai Technique!
· Clinical Insight on how providers communicate with each other
· Review of 10 Main Body Systems
· Over 90 Role-plays: covering common illnesses, symptoms and procedures
· Cultural Competency for Healthcare Interpreters
· Mental Health
· Conflict Resolution Skills
· Preparing Interpreters for the Job Market
· Customer Relations
Class size is limited to 20 students and accommodates all spoken languages. Students practice their interpreting skills in English ↔ Target (foreign) Language(s) and receive constructive feedback through role-play exercises.
Faculty
This course is taught by a multidisciplinary team of interpreter trainers, healthcare and mental health providers. Adheres to the IMIA trainers standards requisites.
What makes CCCI different?
Our curriculum and manual were selected among ten other trainings nationwide for review to assist the NCIHC while developing the National Standards for Healthcare Interpreter Training Programs.
In addition, the Art of Medical Interpretation® Manual has been used worldwide to train interpreters in many colleges and other educational programs.
Course Approved By
The American Translators Association (ATA) for 10 Continuing Education Points and by the Certification Commission for Healthcare Interpreters (CCHI) for 60 Continuing Education Hours.
Cost
Total: $900.00
Tuition: $825.00
The Art of Medical Interpretation® Manual: $75.00 (Non-refundable.)
Non-refundable Administrative Fee: $41.25
Additional Expenses
Prerequisite Language Screening: $55.00 (Non-refundable. Additional Fee.)
Recommended Materials: Atlas of Anatomy: $13.00 (Non-refundable. Additional Fee.) + S&H
Dates & Locations
| Session | Location Primary Instructor | Class Dates | Course Type/Time |
|---|---|---|---|
| AMI January - AMI0124OL | Online Live Daniela Caride | January: 17, 18, 22, 24, 25, 29, 31 February: 1, 5, 7, 8, 12, 14, 15, 16, 26 (NO CLASS Feb 19, 21, 23) March: 4 Register By: January 12, 2024 Make-up: March 6, 2024 | 2-Month Course Mondays, Wednesdays and Thursdays 6pm – 10pm EST 15min break First class is on a Wednesday January 17 |
| AMI March - AMI0324OL | Online Live Laura Chavez | March: 11, 12, 14, 18, 19, 21, 25, 26, 28 April: 1, 2, 4, 8, 9, 11, 22 (NO CLASS April 15,16,18) Register By: March 4, 2024 Make-up: April 23, 2024 | 6-Week Course Mondays, Tuesdays and Thursdays 6pm – 10pm EST 15min break First class is on a Monday March 11 |
| AMI May - AMI0524OL | Online Live Laura Chavez & Daniela Caride | May: 2, 7, 9, 14, 16, 21, 23,28,30 June: 4, 6, 11, 13, 20, 25, 27 (NO CLASS June 18) Register By: April 22, 2024 Make-up: July 9, 2024 | 2-Month Course Tuesdays and Thursdays 6pm – 10pm EST 15min break First class on Thursday May 2, 2024 |
| AMI September - AMI0924OL | Online Live Laura Chavez | September: 12, 16, 17, 19, 23, 24, 26, 30 October: 1, 3, 7, 8, 10, 15, 17, 21, 22 (NO CLASS Oct 14) Register By: September 4, 2023 Make-up: Oct 24, 2024 | 6-Week Course Mondays, Tuesdays and Thursdays 6pm – 10pm EST 15min break First class is on September 12 |
| AMI October - AMI0924OL | Online Live Daniela Caride | October 17, 21, 23, 24, 28, 30, 31 November: 4, 6, 7, 13, 14, 18,20,21,25 (NO CLASS November 11) Register By: Oct 9, 2024 Make-up: December 4, 2024 | 5-Week Course Mondays, Wednesdays and Thursdays 6pm – 10pm EST 15min break First class is on October 17 |
This course has been approved for WIA for the state of New Hampshire.
Getting Ready for Your Written Healthcare Interpreter Certification Exam
20-hour Certificate of Attendance Intensive Online Review Course (E-Learning Course)
GRW20OL
Prerequisites
Applicants must be at least 18 years of age and meet the qualifying criteria for either CCHI or NBCMI certification exam.
Brief Description
This 20-hour Certificate of Attendance Intensive Online Review course will help prepare healthcare interpreters for both certification exams (CCHI and NBCMI) via a simulated environment with instant feedback. Students will have the opportunity to take an initial self-diagnostic and other online quizzes in the following areas of knowledge: test-taking techniques, interpreting standards, medical terminology, review of 11 main body systems, common illnesses and procedures, interpreter standards by IMIA, NCIHC and CHIA. Throughout the course students will be provided with video presentations and opportunities for guided self-assessment on reviewed modules that will help monitor progress.
This course was designed by a multidisciplinary team including healthcare interpreters and a physician.
The course is approved by the American Translators Association (ATA) for 3 Continuing Education Points and by the International Medical Interpreters Association (IMIA) for Continuing Education Units TBD.
Cost
Total: $199.00
Tuition: $199.00
Non-refundable Administrative Fee: $9.95
Dates & Locations
20-hour Online Intensive Review Course (30-day Access Period)
Instructor
Zarita Araujo-Lane, MSW & LICSW
Vera Duarte, MA
Dr. Richard Lane, MD
Getting Ready for Your Oral Healthcare Interpreter Certification Exam
50-hour Certificate of Attendance Intensive Online Review Course (E-Learning Course)
GRO50OL
Prerequisites
Applicants must have passed the written certification before registering for the online intensive review course and meet the qualifying criteria for either CCHI or NBCMI certification exam.
Brief Description
This 50-hour Certificate of Attendance Intensive Online Review course will prepare healthcare interpreters for both oral certification exams (CMI & CHI™) via a simulated environment. Students will have the opportunity to take an initial self-diagnostic and other online quizzes with focus on the following modules: audio-visuals, worksheets, checklists, quizzes, audio-recordings for role-play practice, role-play self-assessment forms and language coaching. Students review tips on test taking techniques, general vocabulary, how to best use memory aids, and will practice interpretation skills in the various interpreting modes, according to the time frames similar to those used on the certification exam. Throughout the course students will be provided with opportunities for guided self-assessment tools for accuracy, completeness and flow of interpretation from the recorded exercises. Instructors will provide students with feedback based on completed exercises and role-play sessions. Upon course completion, students may choose to schedule individualized language coaching sessions (up to 2-hours) to review and practice interpreting skills in areas of need.
This course is currently available in Spanish. Additional languages, such as: Arabic, Cantonese, Korean, Mandarin, Russian, and Vietnamese are anticipated to be available in the coming months. This course was designed by a multidisciplinary team lead by a certified healthcare interpreter (CHI™ & CMI).
The course is approved by the American Translators Association (ATA) for 10 Continuing Education Points and by the International Medical Interpreters Association (IMIA) for 5 Continuing Education Units.
Cost
Total: $250.00
Tuition: $250.00
Non-refundable Administrative Fee: $12.50
Dates & Locations
50-hour Online Intensive Review Course (45-day Access Period)
Instructor
Lourdes Alvarez, MS
Zarita Araujo-Lane, MSW & LICSW
Andrew Jerger, CHI™ & CMI
Advanced Note-Taking Skills for Interpreters
20-hour Certificate of Attendance Online Course for Advanced Skills (E-Learning Course)
ANT20OL
Prerequisites
Highly recommended that students have interpreting experience and are trained interpreters.
Brief Description
Expand your interpreting skills and work opportunities by enhancing your memory aids using the FAST Method, a note-taking technique created by CCCS, lnc.™ Although note-taking may not be a common practice among healthcare interpreters, we have seen a growing need for incorporating this method into consecutive and simultaneous interpreting for family meetings, healthcare workforce trainings and groups. Interpreters working in any field such as legal, educational and community may use this technique.
The FAST Method is unique to CCCS, lnc.™ and differs from the traditional shorthand by combining the use of symbols, healthcare and legal abbreviations. This interactive 9-lesson course provides interpreters with clear steps on how to develop a personal note-taking style in order to maximize ones memory capacity by practicing over 150 exercises. During this course, the students will be guided through the note-taking process while applying their developed skills.
Towards the end of the course, the student is provided with the opportunity to take notes on paragraphs of information. This mimics the interpreting encounter and enables the student to master his/her note-taking abilities. Due to the quantity and quality of practice, the student should finish the course while using all of the tools needed to improve note-taking abilities and above all accuracy in the interpreting encounter. Learning this advanced skill will facilitate the flow and accuracy of the interpreting encounter as note-taking can be highly personalized.
This course was designed by a multidisciplinary team including healthcare interpreters and a physician.
The course is approved by the American Translators Association (ATA) for 10 Continuing Education Points, by the Certification Commission for Healthcare Interpreters (CCHI) for 20 Continuing Education Hours and by the International Medical Interpreters Association (IMIA) for 2 Continuing Education Units.
Cost
Total: $199.00
Tuition: $199.00
Non-refundable Administrative Fee: $9.95
Dates & Locations
20-hour Online Course for Advanced Skills (30-day Access Period)
Instructor
Andrew Jerger, CHI™ & CMI
NEW! Advanced Healthcare Interpreter’s Guide to Diabetes
10-hour Certificate of Attendance Online Course for Advanced Skills (E-Learning Course)
AHI08OL
Prerequisites
Highly recommended that students have interpreting experience and are trained interpreters.
Brief Description
This 10-hour Certificate of Attendance online course will help interpreters with advanced skills expand their knowledge in the world of diabetes care. An initial narrated PowerPoint will introduce the anatomy and physiology of the human endocrine system; the nature of type 1, type 2 and gestational diabetes, symptoms, tests and treatments for the disease, as well as an introduction to the various health professionals who provide care to diabetic patients. Vocabulary exercises will help students become comfortable with the language of diabetes both in English and in their non-English target language. Course materials will include bilingual glossaries in a variety of commonly interpreted languages in the U.S. (Arabic, Cantonese, Korean, Mandarin, Portuguese, Russian, Spanish and Vietnamese). Recorded bilingual dialogues will give learners the opportunity to practice interpreting, with immediate access to their own recorded interpretation and a translated script so as to compare the two for accuracy. A final section will address specific challenges to interpreting in diabetes, such as the difficulty of finding linguistic equivalents for the many foods discussed by dietitians or described by patients. Interactive exercises and assessments will follow each section, and successful completion of the quizzes will be required for advancement to the next section.
The course is approved by the American Translators Association (ATA) for 10 Continuing Education Points, by the International Medical Interpreters Association (IMIA) for 1 Continuing Education Units and by the Certification Commission for Healthcare Interpreters (CCHI) for 10 Continuing Education Hours. This course includes at least 2 performance-based CE hours.
Target Languages
The course is offered in the following target languages: Arabic, Cantonese, Korean, Mandarin, Portuguese, Russian, Spanish and Vietnamese.
Cost
Total: $75.00
Tuition: $75.00
Non-refundable Administrative Fee: $3.75
Dates & Locations
10-hour Online Intensive Review Course (30-day Access Period)
Instructor
Cynthia E. Roat, MPH
Coming Soon! Take the Plunge into Genetics
6-hour Certificate of Attendance Advanced Online Course for Healthcare Interpreters (E-Learning Course)
GEN6OL
Prerequisites
No scientific background is needed. The course leads you into the subject step-by-step. Questions throughout the course will test your understanding. This will help you to get the most from this amazing training.
Brief Description
This 6-hour Certificate of Attendance e-learning course is an interactive training that immerses the student in an educational journey of understanding a complex topic such as genetics. The course breaks down concepts and links parallels to everyday life. Genetics is everywhere and in the era of the Human Genome Project, genetics becomes a prominent field in medicine. Nowadays, everyone can encounter words like mutation, chromosome and several acronyms to indicate genetic tests, but what do they really mean? Although genetic terminology is more frequent in medical vocabulary, there is a relationship in the early stages of genetics with nutrigenetics, where Gregor Mendel studied the genetics of peas which now translates into human genetics and genetics counseling.
“Mendel’s Garden”. The Masaryk University Mendel Museum. Retrieved 20 November 2014. http://www.mendel-museum.com/eng/8garden/
CEUs
Pending approval
Cost
Total: $55.00
Tuition: $55.00
Non-refundable Administrative Fee: $2.75
Dates & Locations
6-hour Advanced Online Course for Healthcare Interpreters (30-day Access Period)
Instructor
Alessandro Baldan, MS
Coming Soon! Culturally Competent Language Access for Lesbian, Gay, Bisexual & Transgender People: What Interpreters Should Know
6-hour Certificate of Attendance Advanced Online Course for Healthcare Interpreters (E-Learning Course)
LGB6OL
Prerequisites
Recommended that students have interpreting experience and are trained interpreters.
Brief Description
Quality care is dependent upon effective communication. Interpreters serve as a pillar to this important quality domain. It is therefore necessary that interpreters are provided updated and comprehensive training and education on issues, concepts, and terminology that can aid their ability to serve as an effective communication bridge between patients and the healthcare team.
There is strong evidence that people who identify as lesbian, gay, bisexual, transgender (LGBTQ) and people who are affected by differences in sexual development (DSD) experience disparities in care.¹ LGBTQ people come from diverse racial, ethnic and linguistic backgrounds, just as heterosexual people do. It is therefore essential that healthcare interpreters are educated about the terminology, healthcare issues and practices that support quality care for LGBTQ people. Further, interpreters must explore their own levels of comfort with issues of sexuality and gender identity. As with other dimensions of diversity, interpreters must learn to manage any discomfort or bias so that they can perform professionally and ethically in accordance with professional practice standards and code of ethics.
1 Institute of Medicine Committee on Lesbian Gay Bisexual and Transgender Health Issues and Research Gaps and Opportunities. (2011) The health of lesbian, gay, bisexual, and transgender people: building a foundation for better understanding. Washington, DC: National Academies Press.
CEUs
Pending approval
Cost
Total: $55.00
Tuition: $55.00
Non-refundable Administrative Fee: $2.75
Dates & Locations
6-hour Advanced Online Course for Healthcare Interpreters (30-day Access Period)
Instructor
Amy Wilson-Stronks, MPP, CPHQ
Coming Soon! Mastering Medical Terminology through Medical Case Studies
8-hour Certificate of Attendance Online Course for Advanced Skills Settings (E-Learning Course)
MMT8OL
Prerequisites
For one to benefit from this advance skill course it is highly recommended that Interpreters and Translators are familiar with medical terminology.
Brief Description
This 8-hour Certificate of Attendance course bridges better communication between healthcare providers and interpreters by offering students with the unique opportunity to enhance their understanding of advance medical terminology through 10 simulated medical case studies taught and written by Dr. Lane.
An advance training for experienced medical interpreters and translators through storytelling, audiovisual and additional guided activities, Cross Cultural Communications Institute (CCCI) at Cross Cultural Communication Systems, Inc.™ (CCCS, Inc.™) offers students the opportunity to breakdown complex and abstract information. All unknown terminology and medical algorithms such as (“cv s1s2 w/o s3 s4 lift heave or rub or murmur”) may present interpreters with potential obstacles and memory blockers. Although healthcare interpreters are not clinical providers, this course will serve as a tool for note taking purposes and memory retention therefore leading to a greater knowledge of medical terminology that will build both confidence and enhance accuracy.
In this interactive, 11 lesson course, students will submerge themselves in the medical encounters presented; and with Dr. Lane’s expertise and guidance, students will explore simulated clinical notes while understanding abstract information through illustrated scenarios and quizzes.
The Pre-quiz offers students the opportunity to assess their current knowledge of medical terminology prior to initiating the course. The introductory lesson will review common prefixes, roots, and suffixes, revisit SOAP notes and how they are utilized. Lastly, students will dissect medical terminology by using the The Samurai! Technique which explores how prefixes, roots, suffixes and abbreviations hold the keys to unlocking the meanings found in medical terminology.
This course was designed by a multidisciplinary team including healthcare interpreters and a physician.
The course is approved by the International Medical Interpreters Association (IMIA) for 0.8 Continuing Education Units.
Cost
Total: $55.00
Tuition: $55.00
Non-refundable Administrative Fee: $2.75
Dates & Locations
8-hour Online Course for Advanced Skills Settings (30-day Access Period)
Instructor
Dr. Richard Lane, MD
Zarita Araujo-Lane, MSW & LICSW
Andrew Jerger, CHI™ & CMI
High School Interpreter Training Program
2-Year Program of Study
CCCS, Inc.™ has developed the manuals Introduction to The Art of Medical Interpretation® – High School Edition Vols. I and II along with a two-year program of study. This program provides bilingual students the opportunity to develop skills today that will allow them to pursue health care interpretation as a future profession or as a professional anchor as they work their way through college.
For more information on the Introduction to The Art of Medical Interpretation® – High School Edition manuals and two-year program of study, contact us 781.729.3736 x105, 1.888.678.2227 (out of state) or by email, info@embracingculture.com. You may also order manuals online.
Introduction to The Art of Medical Interpretation® – High School Edition Vol. 1 units of study include:
Finding Your Center as an Interpreter
The Power of an Interpreter
Introduction to Interpreting Roles
Consecutive Mode and Memory Aids
Simultaneous Mode and Interpreting Techniques
Sight Translation and other Interpreting Modes
Ethical and Legal Challenges for Health care Interpreters
Introduction to The Art of Medical Interpretation® – High School Edition Vol. 2 units of study include:
Understanding the Medical Culture
Basic Anatomy for Medical Interpreters I-IV
Understanding the Culture of Being a Patient
Planning for Your Future as an Interpreter – I-II
Learn more about building a healthcare interpreting program in your high school. Contact us at 781.729.3736 or 1.888.678.2227
Contact Information
For additional information regarding courses, please contact:
CCCI Director
T: 781.729.3736 X109 or X110 or 888.678.2227 (out of state)
E: studentsCCCS@embracingculture.com