Meeting the Challenge of Delivering Culturally Competent Services: Using Names as Tools
In this first installment of Meeting the Challenge of Delivering Culturally Competent Services, we explore use of names as a key to improved communication with patients, students, employees and coworkers. This eye-opening 17-minute presentation outlines the linguistic and cultural implications of a name, and demonstrates how the few minutes it takes to master the pronunciation of a name will generate much in the way of better relationships in the workplace, classroom, and healthcare setting
ISBN: 978-0-975-3383-9-1
Price: $75.00
