Products

Order all 4 Provider videos for $280.00

Price: $280.00

Order all 3 Mental Health Interpreter videos for $199

Price: $199.00

Order all 3 Medical Interpreters videos for $150.00

Price: $150

Meeting the Challenge of Delivering Culturally Competent Services: Using Names as Tools

In this first installment of Meeting the Challenge of Delivering Culturally Competent Services, we explore use of names as a key to improved communication with patients, students, employees and coworkers. This eye-opening 17-minute presentation outlines the linguistic and cultural implications of a name, and demonstrates how the few minutes it takes to master the pronunciation of a name will generate much in the way of better relationships in the workplace, classroom, and healthcare setting

ISBN: 978-0-975-3383-9-1

Price: $75.00

Vol. 1: Healthcare Interpreter’s Tools for Successful Communication

Vol. 1: The Healthcare Interpreter’s Tools for Successful Communication

The goal of this 20-minute video presentation is to assist interpreters in perfecting interpreting skill with the use of tools for successful communication in the triadic encounter, like CIFE, the perfect mini-model of a pre-session contract.

Order Volume 1 for $65.00 or the complete 3 volume VALUE PACK for only $150.00

ISBN: 0-9753383-3-1

Price: $65.00

Vol. 2: Interpreting for Sensitive Topic

Vol. 2: The Healthcare Interpreter’s Tools for Successful Communication: Interpreting for Sensitive Topics

Interpreters are often called upon to interpret in potentially sensitive situations in which cultural factors impact successful communication in the triadic encounter. In sensitive situations, emotions can run high, resulting in tension among the interpreter, patient and provider. This 40-minute video presentation enables the interpreter to expertly manage situations including interpreting for death and dying, and the diagnosis of sexually transmitted disease through tools for accuracy, conflict management and humanistic interpretation.

Order Volume 2 for $65.00 or the complete 3 volume VALUE PACK for only $150.00.

ISBN: 0-978-9753383-6-0

Price: $65.00

Vol. 3: Clinical Insight in Medical Interpretation

Vol. 3: The Healthcare Interpreter’s Tools for Successful Communication: Clinical Insight in Medical Interpretation

This 25-minute video presentation addresses a special gift for interpreters in the triadic medical encounter: understanding the provider”s thinking.

In this presentation, case studies of physical examinations illustrate how clinical insight enables the interpreter to expertly manage provider-patient communication. Topics include:

Order Volume 3 for $65.00 or the complete 3 volume VALUE PACK for only $150.00.

ISBN: 0-9753383-7-4

Price: $65.00

Vol. 1: Tools for Mental Health Interpreting: Understanding the Process of Differential Diagnosis

Vol. 1: The Healthcare Interpreter’s Tools for Mental Health Interpreting: Understanding the Process of Differential Diagnosis

The Healthcare Interpreter”s Tools for Mental Health Interpreting through a case study of an LEP patient with mood disorder with psychotic features, this video presentation explores the process of differential diagnosis in mental health assessments and interpreting techniques for accuracy in the assessment interview. Demonstration includes consecutive technique and the resolution of an ethical dilemma.

Order Volume 1 for $75.00 or the complete 3 volume VALUE PACK for only $199.00.

ISBN: 978-0-9794056-0-0

Price: $75.00

Vol. 2: Tools for Mental Health Interpreting: Mental Status for Patients with Early Dementia

Vol. 2: The Healthcare Interpreter’s Tools for Mental Health Interpreting: Mental Status for Patients with Early Dementia

Order Volume 2 for $75.00 or the complete 3 volume VALUE PACK for only $199.00.

ISBN: 978-0-9794056-4-8

Price: $75.00

Vol. 3: Tools for Mental Health Interpreting: Insight and Rapport in Ongoing Outpatient Therapy

Vol. 3: The Healthcare Interpreter’s Tools for Mental Health Interpreting: Insight and Rapport in Ongoing Outpatient Therapy

This video presentation guides the interpreter through an outpatient therapy session in which the patient presents symptoms of a mood disorder. In outpatient therapy, there is greater emphasis on establishing rapport, a level of trust in the provider-patient relationship. The video focuses on the patient”s symptoms as they relate to her diagnosis and on the provider”s techniques for establishing this rapport and guiding the treatment session while soliciting the clinical information necessary for a proper diagnosis and treatment.

Order Volume 3 for $75.00 or the complete 3 volume VALUE PACK for only $199.00.

ISBN: 978-0-9794056-5-5

Price: $75.00

Vol. 1: Tools for Working with a LEP Patient Population: Working with an Interpreter

Vol. 1: Practical Tools for Working with a Limited English Proficiency (LEP) Patient Population: Working with an Interpreter

More than 44 million people living in the United States speak a language other than English at home. Successful communication in the triadic encounter is possible, and there is much the provider can do to promote a therapeutic alliance and the wellbeing of each patient. In this 20-minute video presentation, we present providers with practical tools for working with a Limited English Proficient (LEP) patient population. This information can be used to anchor, partner and set the tone for the interpreted clinical interview and treatment session.

Order Volume 1 for $75.00 or the complete 4 volume VALUE PACK for only $280.00.

ISBN: 978-0-9753383-8-4

Price: $75.00

Vol. 2: Tools for Working with a LEP Patient Population:

Vol. 2: Practical Tools for Working with a Limited English Proficient (LEP) Patient Population: “The Burned Heart” When a Provider’s is Not Fluent in a Patient’s Language

It is not uncommon for providers to learn a foreign language to improve communication with patients. However, being conversant in a foreign language does not automatically qualify a provider to provide patient care in that language. In this video presentation, a well-meaning provider attempts to interview a Spanish-speaking patient who presents with abdominal pain. Through this case study, we examine the potentially dangerous effects of false fluencies, poor grammar and a lack of medical terminology.

Order Volume 2 for $75.00 or the complete 4 volume VALUE PACK for only $280.00.

ISBN: 978-0-9794056-6-2

Price: $75.00

Vol. 3: Tools for Working with a LEP Patient Population: Please Speak English!

Vol. 3: Practical Tools for Working with a Limited English Proficient (LEP) Patient Population: Please Speak English!

This 15-minute video presentation will explore the cultural and linguistic divide that often exists among colleagues in the workplace and between patients and health care professionals in medical settings. Through a series of vignettes that illustrate communication barriers between speakers of different languages and between individuals who share a common language but hold diverse backgrounds and values, we will have the opportunity to mirror common workplace behaviors and to examine their impact on patients, colleagues and on ourselves. We will then compare these outcomes to a national cultural competency model established through current health care legislation.

Order Volume 3for $75.00 or the complete 4 volume VALUE PACK set for only $280.00.

ISBN: 978-0-9817236-0-0

Price: $75.00

Vol. 4: Tools for Working with a LEP Patient Population: An Epidemic of Misunderstandings

Vol. 4: Practical Tools for Working with a Limited English Proficient (LEP) Patient Population: An Epidemic of Misunderstandings

In any human interaction, there are virtually unlimited possibilities for conflict borne of misunderstanding. This 10-minute video presentation will explore common misunderstandings fueled by the socioeconomic, racial and cultural divide that often exists among colleagues in the workplace and between patients and health care professionals in medical settings. Rather than focus on where the blame lies, this video shows that each of us can do our part to prevent epidemics of misunderstanding in the organizations in which we work by approaching every conflict with tools for culturally competent communication.

Order Volume 4 for $75.00 or the complete 4 volume VALUE PACK set for only $280.00.

ISBN: 978-0-9817236-1-7

Price: $75.00