News & Articles

Cross Cultural Communication Systems is pleased to introduce the newest member of our team. Gaye Gentes has joined our team as the Director of Interpreter Resources and Quality Assurance. The former Director, Daniel McLean will be leaving his position on May 17, 2019. We are extremely thankful to Mr. McLean and all of his contributions to CCCS. He will be greatly missed and we wish him much success in his future endeavors.


Ms. Gentes officially joined us on April 15, 2019 and will be handling all interpreter resource and quality assurance related matters. She is joining us with over 20 years of experience in increasingly responsible roles in the industry. In her most recent position, Ms. Gentes was the Program Director at Found in Translation and previously Manager for the Office of Court Interpreter Services at the Trial Court of Massachusetts and Director of Interpreter Services at Tufts Medical Center.


Thank you in advance for wishing Mr. McLean much success and in joining me in welcoming Ms. Gentes to the CCCS team.

Interpreter Resource Administrative Coordinators: Daisy Mercado and Fatuma Hassan

For a panel led by Wilma Alvarado on Health Literacy

Register for the Art of Medical Interpretation® Certificate 


Jan. 14 – Jan. 25 (Woburn, MA) M – Fri 9:00AM – 5:00PM
Feb. 26 – Apr. 30 (Cambridge, MA T & Th 6:00PM – 10:00PM
May. 14 – Jul. 11 (Woburn, MA) T & Th 6:00PM – 10:00PM
Aug. 12 – Aug. 23 (Woburn, MA) M – Fri 9:00AM – 5:00PM
Sept. 10 – Nov. 7 (Cambridge, MA) T & Th 6:00PM – 10:00PM
Nov. 1– Dec. 21 (Martha’s Vineyard, MA) F 4:30PM – 8:30PM & Sa 10:00AM – 4:00PM

Contact Us

T: 781.729.3736 X109 or X110 or 888.678.2227 (out of state)


CCCS supports the National Council on Interpreting in Health Care (NCIHC) which condemns the current U.S. Border policy that has led to the forced separation of approximately 2,000 immigrant children from their parents. As an organization whose mission is to enhance and promote language access in health care, our members – many who are immigrants themselves — work on a daily basis with newcomers. We see the devastating effects these policies have on the health, and the mental health, of all involved, and we stand with our colleagues at the American Academy of Pediatrics, the American College of Physicians, and the American Psychiatric Association in opposition to this practice. We urge you to consider joining us, and offer the following ways in which you can do so:

NCIHC Families Belong Together

Preparing you for the Affordable Care ACT (ACA) Section 1557, Language Access Regulations

Language Assessment

10-hour Certificate of Attendance Online Course for Advanced Skills (E-Learning Course)


This 10-hour Certificate of Attendance online course will help interpreters with advanced skills expand their knowledge in the world of diabetes care.
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We are happy to announce that Cross Cultural Communication Institute (CCCI) at Cross Cultural Communication Systems, Inc.™ (CCCS, Inc.™) is now licensed by the Commonwealth of Massachusetts Division of Professional Licensure and has been licensed by the State of New Hampshire, Department of Education, Division of Higher Education, Higher Education Commission Career School Licensing since 2008.


State of Massachusetts License
State of New Hampshire License


Contact Us and Register for a Course TODAY!

The Art of Medical Interpretation ® in NH

FALL 2017
September 9, 2017 – October 22, 2017 (Dover, NH)
Saturdays & Sundays 10AM – 4PM on most days


Use Your Bilingual Skills
The Art of Medical Interpretation® by Cross Cultural Communication Systems, Inc.™

15% OFF $900 ONLY $765 + $55 (language screening)
Take Advantage of Installment Payments

September 9 to October 22, 2017
Saturdays & Sundays 10AM to 4PM @ Wentworth-Douglass Hospital

WHY enroll in the The Art of Medical Interpretation® 60-hour Certificate of Accomplishment course?
CCCI is licensed in the State of New Hampshire, by the Department of Education, Division of Higher Education, Higher Education Commission Career School Licensing.

• Per the Department of Labor statistics, “employment of interpreters and translators is expected to grow 42% from 2010 to 2020, much faster than the average for all occupations.”
• Interpreters are in great demand nationwide
• Use your language skills
• Build your skills now
• Give back to your community
• Learn about interpreting skills
• Open your network opportunities
• Schedule your language screening NOW

In order to ENROLL, you MUST be 18, have a High School diploma or its equivalent, be fluent in English and a foreign language and pass a language screening

Register TODAY! Space limited to 20 students ONLY

August 19, 2017 12PM — 6PM $55 non-refundable

For more information, contact

Wentworth-Douglass Hospital 789 Central Avenue, Dover, NH 03820 T: 781.729.3736 x110 or 109

CCCS and the Institute will be closed on March 14, 2017 due to inclement weather conditions ! Office will be open March 15, 2017.

Interpreter and customers can contact our office through our emergency line by contacting us at the main number and follow the prompts for emergencies.

Thanks for your understanding!